What are the interesting facts that one should learn about c

What are the interesting facts that one should learn about customer satisfaction and what are they key things which companies are missing these days (In regards to customer satisfaction)?

Solution

Interesting facts about customer satisfaction are: -

Customer satisfaction is very important from manufacturer view, dealer view, and retailer view. It is very necessary to maintain an old customer and making a new customer. Most important thing for earning more profit customer satisfaction is also very important. And here are some facts about customer satisfaction.

The key thing now a day company are missing in regard to customer satisfaction.

Quality: - Now a day company gives more quantity with low quality. It is the main reason because customer needs good quality of product.

High price: - Some time company charge high price for their product and customer do not get good product by paying high price of the product.

After sales service: - After sales service is very important for maintain customer and in making new customer for their product and now a day many company are not focusing on it.

Value & respect: - Now a day company main motive is to earn only profit by selling more and more product and during this they do not forget about customer value and respect.

Response and follow up: - When customers buy a new product and they ask customer service about that product they do not get satisfied reply and manufacturer fails in follow up the customer by their feedback.

These are the things that a company are missing now a day in regard to customer satisfaction.