6 Construct a list of steps for making a cash withdrawal fro

6. Construct a list of steps for making a cash withdrawal from an automated teller machinc (ATM) Assume that the process begins at the ATM with your bank card in hand. Then identify the potential failure points (i.e., where problems might arise in the process). For each failure point, state one potential problem.

Solution

Answer: ATM are the automated teller money which dispense the cash when we insert our debit card in the ATM. Each ATM has bit different technology for inserting the card and taking out money but rest of the things remains the same.

Steps:

1. Insert the card inside the machine, either swipe it directly and take it out or get the card inserted deeply and it will automatically makes back it out.

2. It will ask for the language of your preference.

3. Then you will get so many banking options like, Withdrawal, Balance enquiry, Pin change, other banking options are there

4. When we click withdraw, it will ask for the type of account like, Saving, current

5. After selecting the bank account type, we need to insert the amount we need to withdraw.

6. Sometime some bank ask value of currency note you want to have,

7. After selecting the amount , we need to enter the pin number (Some bank asks Pin no. at the initial stage of the process)

8. Now it will dispense the case and subsequently a receipt of the transaction

9. Then final message will be popped out that your transaction is done now.

Above are the general process of the money withdrawal. However these can be vary little bit with the different ATM’s.

Potential Problem:

1. ATM card can’t be read:

Potential problem: Due to old machine or magnetic strip is so old that it can’t read the card properly

2. Money is not available in the requested values

Potential problem: Selected amount money dominations are not available.

3. Cash stuck in machine or transaction failure

Potential problem:

Due to connectivity issue of the machine with server