CM 1010 Professional CommunicationYou receive a claim from a

CM 1010, Professional Communication-You receive a claim from an irate customer who is asking for a refund. The customer uses inappropriate language in the claim. Explain how you would respond to the customer in writing. Explain your choice of words.

Solution

Hello,

Greetings from XYZ Company!

I understand your concern regarding defective product you have experienced with and I will surely help in the best possible manner.

Looking at the issue I can see that your product is damaged hence a engineer will visit to your doorstep in 2-3 working days.

For quick resolution, I have directly contracted the company and have instructed them to arrange the visit of the engineer as soon as possible on the following address:

Mr ABC

Xyz Street

12345

Ph-123456789

Landmark- near ABC

Also I have contracted them to contact you over call on 123456789 for smooth and hassle free delivery.

To make up for this concern and for further product quality I am forwarding this issue to the quality management department.

As per looking at the policy I cannot initiate refund but be assured that you will serve you best possible manner.

If there is something else I can do to make this up to you, please do let me know, I am looking forward for your reply.

I greatly apprcreciate your patience and understanding in this regard. I hope I was helpful enough to resolve your issue.

We value your correspondence with us and look forward to seer you again soon.

Warmest Regard

ABC

XYZ Company

Pl give me a thumbs-up if my answer helped you