Assume that you are a regular customer of MyOnlineShoppingCe

Assume that you are a regular customer of MyOnlineShoppingCenter.com, an online shopping website similar to Amazon.com. You received an email from the company stating that you need to contact the company immediately. Otherwise, your account will be suspended due to irregular activities and invalid credit card transactions.

You’re suspicious that the email is a phishing scam. You contacted your credit card company and everything seems to be just fine. However, you’re not sure either if there are any problems with your account (i.e., someone might have used your account to purchase products) which might impact your credit history. You decided to contact MyOnlineShoppingCenter.com regarding this issue.

Your email should include the following:

-State your concern about the status of your account

-Request information about the information security measures implemented at the company

-Inquire about how the company protects the privacy of your personal information

-Ask about what you should do in case someone actually uses your account without your permission.

-Provide your contact information in case the company would like to respond back to you.

Solution

Dear Team,

I hope you all you had a relaxing weekend because we, the customers of MyOnlineShoppingCenter.com, are having a great time shopping goods of our choice just at the click of a button. I have been a satisfied customer of your shopping portal and would like to thank you all for making our lives easier and convenient. However, I am writing this mail to bring your attention to an email that seems to be sent by your company saying that I need to contact you immediately or else, my account will be suspended due to irregular activities and invalid credit card transactions. Although, at first, it appeared to be a phishing scam but just to take precautionary measures, I contacted my credit card company and they confirmed that everything is fine at their end.

As a routine customer of your company, I am deeply concerned about the safety of my account that may impact my credit history. If the said e-mail is not purposely sent to me by your company then, I would request you to please consider this as a serious security issue. I would also like to know about the various information security measures that you implement at your company to ensure the personal information of your customers such as contact details, passwords, credit card details, etc. are protected at all times. I request you to please throw some light on what actions should a customer take if his account details are compromised and someone else tries to use his account to make a purchase on your portal.

I feel privileged to have chosen your company as my and my family’s preferred shopping destination and therefore, I expect a prompt and detailed response from you on my expressed concerns on the contact details that I have provided in my signature.

Thanks and Regards

Tony Hayden

86253xxxx