What is the users role in software maintenance Original resp

What is the users role in software maintenance? Original responses that answer the question please.

Solution

The users role is most important role in software maintenance, because it is directly related to customer satisfaction. Because there is no point in creating a product if you are not able to provide a top notch service for it. No matter how good your testing team is or how is CMMI level of your project development team, user is the one who will test the software built by an organization and then the real problems and hidden test cases will start to float. That is the time when software maintenance comes into the picture. If we talk about stress testing, it is the best example of user testing your software. and Beta testing also takes user\'s feedback and act accordingly. That is why prototype model and spiral model is best practice in software development life cycle, since these are the models in which a user\'s feedback is taken into consideration for building a quality software. Bottom line of this question is that user is the one who will identify the problem and after notifying the maintenance team the problem can be resolved accordingly.