As close to 350 words as possibleanything helps Explain the

As close to 350 words as possible...anything helps...

Explain the role of the customer in a total quality setting in a health care entity?  Identify all customer types.  What type of training should occur to address all customer types to ensure satisfaction and loyalty?

Solution

In healthcare, the service is directly rendered to the customer. The feedback is immediate, too. Hence the quality of service can be improved by taking or observing for feedback from the customer. Any change in the quality can also, make or break your healthcare business unit. You get more customer, if your service is as per customer expectations. Every customer in a healthcare setting is unique. Although you can\'t meet everybody\'s expectations, you can, at the least try to meet expectation of most of the patients and see to it that minimal capital investment will do the job.

The different customer types from a sales perspective are:

Training types to address all customer types include: