QUESTION 1 An operations manager is considering installing a

QUESTION 1 An operations manager is considering installing a customer drive through lane which will simply have one lane ad one serving window. The expected customer arrival rate 15 per hour The service time is exponentially distributed The customer Service rate- 35 per hour The operations manager reported that the average time spent in the system Ws would be 3 minutes. Is this true or false? True False

Solution

Answer:- True

Average Time spent in the System Ws would be 3 Minutes

W = 1/µ-?

=1/35-15

=1/20

=0.05 HOUR

=3 MINUTES (0.05*60 Minutes)