Answer case study questions without plagiarism 274 Part 2 De

Answer case study questions without plagiarism.

274 Part 2 Deiening Taining Learning in Practice Case 2 Business Goals Drive Learning at Verizon s three business goals for 2011 were to build system processes for sales teams. Many vides S, to lead in shareholder value creation, and peers a video they may have just watched. Verizon Verizon\'s three busi a business and workf a workforce that were as good as its \"viral,\" with employees recommending to thei also expa nded its internal social netwe gic business units align their peer collaboration. Also, Yammer.com was recentl era compny business goals. launched. It has more than 3,000 members and over to be recognized as an iconic technology company. post The Learning and Development section o ing and Development section of Verizon 400 groups using it. Sales teams use the sit questions and share best practices. Verizon is explor ing the use of tablet computers to allow retail employ formation they need while working riorities and initiatives that sup the business unit and overall company goals To port help create shareholder value, a customized execu- tive education developm ees access to in ent program sponsored by with a customer. Verizon envisions that by 2022, its the company president and CEO was developed to learning organization help senior managers understand how to drive long- facilitating will have a greater emphasis on and moderating user-generated content term value creation. The program provides them with rather than generating or providing content in tools, processes, and metrics to help them understand company expects that its workforce will use mobile needed basis into how to positively influence shareholder value. As online performance support on an as- part of the program, senior managers work in cross the future. functional teams and are given an assignment to iden- tify barriers to creating more shareholder value. At Questions the end of the session, each team presents its recom 1. Do you think it is easier for a company like mendations to top executives. Many of these recom- Verizon, which emphasizes technology and inno- mendations have been implemented, resulting in such vation, to adopt and use new technologies such as changes as new budgeting processes and new process social media for training? Why? improvement programs. Also, as part of the program, 2. What metrics should Verizon use to show the each manager chooses one or two actions that they effectiveness of its internal YouTube video site? will commit to for positively influencing shareholder value. These actions are part of the senior manager\'s performance review. Because innovation and new technology drives Verizon\'s success, the company is using social media for training and on-demand learn 3. Should all training that Verizon offers be available to employees on an \"as-needed\" basis? Explain your answer. Is performance support the same as learning? ing. Videos distributed through the company\'s You Sources: Based on L Freifeld, \"Venzon\'s new # s 1 training Tube site are one of the employees\' favorite ways to (January/February 2012): 28-30, M. Weinstein, \"Verizon Con- learn. For example, videos are used to demonstrating nects to Success,\"training (Uanuary/February 2011): 40-42

Solution

1.

Yes, it is definitely easier to use new technologies such as social media as

2.

The metrics to be used are:

3.

No there should be proper authentication and should be available only for limited time with limited accesibility and the sharing should be within the limited group, which is relevant and restrictive.

As needed is a good approach, but it should be with proper authentication so that the information is not leaked.

No performance support is not the same as learning. Performance support is to maintain the basic level of work , along with when required, with knowledge , expertise etc. This is to help maintain a level of performance through help.

Where as learning is when new knowledge is gained through several mediums.