Question in 300 words without copy and paste from the net D

Question : in 300 words without copy and paste from the net

Describe a major incident that could a occur in own workplace and explain your role should this incident occur

Solution

While product is a tangible benefit to a customer, service is an experience provided to the customer that helps the firm to not only impress the customer but also turn him/her into a loyal customer thus increasing the possibility of repeat purchases and in turn the customer lifetime value.

In a restaurant setting, which is a mix of products, service and experience where product is in form of food and drinks, service in the form of taking orders and serving to the tables, experience in the form of ambience and atmosphere, it is important that the restaurant excel in all the three elements to turn the customers loyal.

Considering an incident where customers dining at the restaurant have seen a mouse crawling near their table. The customers are very upset as they not only have come to the restaurant to taste food but also to experience tha ambience.

The incident can affect the business as below -

Below is how similar incidents can be prevented in future -