Which of the following is a characteristic of TQM I A focus

Which of the following is a characteristic of TQM?

I. A focus on the processes that create goods and services

II. Lowering the prices of products that lack conformance quaity

III. Worker training

I, II, and III

I and III

I and II

II and III

Solution

B

Total quality management (TQM) consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.

In other words,

Total - everyone and everything that we do

Quality- degree of excellence a product or service provides and giving the customer what they expect all the time

Management- manner of handling, controlling and directing, training , instructions etc

I) A focus on the processes that create goods and services

This is a characteristic of TQM as it helps to focus on customer satisfaction

II) Lowering the prices of products that lack conformance quality

This is not the characteristic of TQM because it aims to enable organisations to achieve total quality in all its operational prospects.

III) Worker training

This is the characteristic of TQM. Training and education is an imporatnt characteristic as unskilled workers can commit mistakes. Improving the skill base of the staff makes them do a wider range of jobs effectively.