1 Which of the following is not a reason for poor performanc

1. Which of the following is not a reason for poor performance of an organization i marketplace? placing too much emphasis on product/service design and too little on process design a. b. failing to take into account customer wants and needs c. putting too much emphasis on short-term financial performance ng advantage of strengths/opportunities, and recognizing competitive threats e. failing to monitor the external environment 2. Students at a major university must go through several registration steps. Officials have observed that it is typically the case that the waiting line at the fee-payment station is the longest. This would seem to suggest that the fee-payment station is the registration process. in the student a. capacity cushion b. first station c. bottleneck d. economy of scale e. diseconomy of scale

Solution

Q1) Below is not a reason for poor performance of an organization in the marketplace -

d) taking advantage of strengths/opportunities, and recognizing competitive threats

Identifying and taking advantage of strengths/opportunities and recognizing competitive threats helps the firm in improving its performance in the marketplace by implementing strategies accordingly.

Q2) The fee-payment station is the c) bottleneck in the student registration process.

The process which has capacity constraint and results in increase of waiting time is called bottleneck process.