How is Lean Management connected to patient satisfaction How

Solution

Lean management is intricately linked to patient satisfaction as concepts of lean implies faster turnaround, lower waiting times and lesser overall costs of operation leading to better customer experience.

With application of concepts of lean management, unnecessary wastages in terms of redundant steps, unnecessary documentation and other such expenses could be removed. This leads to shorter turnaround time for the patients. Lesser but more accurate documentation would lead to lesser errors and higher patient satisfaction. Also all this reduction in expenses would lead to reduced costs and this would mean lesser economic costs for the patients, so application of lean concepts would definitely lead to higher patient satisfaction.