Come up with the supply chain for Ferris What would CRM look

Come up with the supply chain for Ferris. What would CRM look like at Ferris and how could they selectively implement 3D printing into it.

Solution

CRM means Customer Relationship management, It is a term that refers to practises, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels or points of contact between the customer and the company which could include the company\'s website,telephone,livechat,directmail,marketing materials and social media. CRM systems can also give customer facing staff detailed information on customer\'s personal information, purchase history, buying preferences and concerns.

CRM SOFTWARE:

CRM software consolidates customer information and documents into a single CRM database so business users can more easily access and manage it. The other main functions of this softwware include recording various customer interctions, automating various workflow process such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.

Common features of CRM software include: