Assignment Good News Message As a coowner of Apex Plumbing y

Assignment: Good News Message

As a co-owner of Apex Plumbing, you are going to have to grant an adjustment on the invoice for a recent job. In the letter Sandy May included with an unpaid invoice for $250, she claims that the plumber you sent, Roy Mayfield, failed to fix the clogged drain he worked on for two hours. According to Ms. May, Roy had tried over and over to send a metal snake down the drain--creating an awful noise in the process--but to no avail. He had finally advised Ms. May that he would need to correct the problem by knocking a hole in the wall and drilling directly into the pipe.

With low confidence in Roy at this point, Ms. May had sent him on his way. She had then called in a plumber from another company. After about 30 minutes of using the metal snake, this plumber had fixed the problem. He explained that after about 10 minutes of trying to send the snake down the drain, he had figured out that the snake was going up the exhaust part of the pipe instead of down the clog. He had adjusted his technique acccordingly and then easily solved the problem.

Ms. May refuses to pay for Roy\'s ineffectual labors. You check with Roy--not one of your better plumbers--and his story of the service call agrees with her. Thank goodness Ms. May called in someone else before she had taken the drastic measures that Roy had recommended, or else, you might have a bigger claim on your hands.This is the last straw--you are going to have to let Roy go.

WRITE Ms. May a letter granting her request and trying to restore her confidence in your company. Create any additional realistic details that will help you keep her as a customer.

Solution

Asnwer:

The letter is:

Dear Madam,

I seriously apologise for the inconvinience caused to you during the process of giving the service by the plumber. I am writing to you to tell you about our company\'s philosophy of giving utmost favours to our customers. Mr. Roy provided you one of the solution as per his knowledge but was not the right way to fix the problem. We have learned a lessor from our mistake and in future woul highly appreciate your valuable feed back.

Thanks and regards