Crisis Management versus Incident Response Please respond to

Crisis Management versus Incident Response\" Please respond to the following: Compare and contrast crisis management and incident response. Explain in your own words how these processes and strategies differ and how they are alike. Discuss whether or not you believe most companies adequately prepare for crisis management and consider whether the amount of preparation conducted is on the same level as other contingency planning efforts.

Solution

Crisis: Crisis is any event that is expected to lead to, an unstable and dangerous situation affecting and
induvidual,group,community.

It is a situation that is unpredictable,but it is not unexpeted.

Crisis Management:

The plans for and actions taken to protect and defend the reputation of the organization, its brand and its products/services.

A \'crisis\' may be as a result of an \'incident\' - but not necessarily. A crisis could be a result of rumors, product defects, adverse publicity, negative social media activities, or actions of employees, distributors or suppliers which reflect poorly upon the organization.

Incident Management

The plans for and actions taken to respond to a disruption of day-to-day operational activities - with the objective of returning to the original state.

An \"incident\" must be operational. Something must have been disrupted. It need not be a \'disaster\' (destruction, collapse, obliteration). It may be a disruption in Information Technology services, or business processes - or both.

The \'management\' of an \'incident\' focuses on determining the impacts of the disruption, developing a strategy for response, and managing the recovery of impacted systems or processes - and coordinating the efforts of Recovery Teams charged with carrying out that strategy.

Incident Management starts when the \'disruption\' is reported, and ceases when operations have returned to their original state (or a substitute \'business-as-usual\', in the case of a disaster).

Crisis Management vs Incident Response/Management:

Crisis management and incident response are similar in the way they both enable an organization to respond to conditions involving emergencies and disruptions. Both establish policy and procedures developed senior leadership and subject matter experts.

In my opinion, as more crisis management incidents occur, more emphasis is placed on adequately preparation for a crisis. As the level of crisis incidents decrease, the level of preparation decreases. I believe that amount of preparation conducted is on the same level of contingency planning efforts unless crisis occur infrequently. Increased preparation normally occurs after a string of crisis occurs similar to increase cases of natural disasters or physical attacks.