Describe claims and requests for adjustments as a common cat

Describe \"claims and requests for adjustments\" as a common category of persuasive messages.

Solution

Most claims are routine messages and need only the direct approach to attend. However, we may sometimes encounter circumstances where a fair deal is not obtained by following normal procedures and need a more persuasive message. The key components of a good persuasive claim for adjustment are a complete review of the facts with a confident and positive tone demonstrating the persuader\'s right to get satisfied with the claim. The claim begins with outlining the problem and reviewing what has been done so far. The persuader must be specific about how he/ she would like to see the condition resolved.

Next, he/ she should provide the reader with a good reason for granting the claim by showing how an individual or organization is accountable for the problem and appealing to the reader’s sense of fair play, goodwill, or moral responsibility. The persuader should clarify how he/ she feel about the problem, but should not get carried away or make threats. Readers will respond favorably to calm and reasonable requests only. The message must be closed on a respectful note reflecting how a resolution of the situation will sustain a mutually helpful relationship.