Define and provide examples for the four key components of e

Define and provide examples for the four key components of emotional intelligence,

Solution

DEFINITION

\" Emotional intelligence can be defined as the ability to monitor one\'s own and other people\'s emotions, to discriminate between different emotions and label them appropriately and to use emotional information to guide thinking and behavior.^[1] Emotional intelligence also reflects abilities to join intelligence, empathy and emotions to enhance thought and understanding of interpersonal dynamics.\"

components of emotional intelligence,

Self-Awareness

This is how aware you are and how accurately you can assess your emotions. Most of us are so busy with the daily grind that we rarely take a step back and think about how we’re responding to situations and how we come across. The other source of self awareness is recognizing how others respond to us. This is often challenging because we tend to see what we want to see. And we tend to avoid the uncomfortable action of asking others for feedback.

To grow in your self awareness, consider building time for reflection into your day. Also consider getting into the routine of collecting specific feedback from people who will be honest and whose ideas you value. A large study that compiled thousands of data points found that leaders who sought out negative feedback were much more self-aware and effective than those who sought out positive feedback.

Self-Management

Self-management is your ability to control your emotions. This component also includes your transparency, adaptability, achievement, and optimism.  A key factor is whether you react or respond to situations. Answer these questions:

If you said yes to any of these questions, you may be in the habit of reacting rather than responding. When you react, you do what comes naturally, which is going with the emotional part of your brain. When you respond, you act against what is natural, which is why it is difficult. You engage the rational part of your brain and select the best response.

Social Awareness

Your organizational awareness, focus on service, and level of empathy compose your social awareness. Improve your organizational awareness by fine-tuning your radar for the emotional climate in groups, and recognizing power dynamics.

Improve your service orientation by fine-tuning your radar for your customers’ or clients’ needs. Do this by first and foremost, always taking personal responsibility even when things aren’t going well. Other strategies to enhance your service orientation include being as available and responsive to your customers as possible, and coming up with a system to regularly gather feedback.

Relationship Management

Developing others, serving as an inspiring leader and catalyst for change, collaborating with a high-performing team, and managing conflict are part of relationship management.

examples for the four key components of emotional intelligence,

Example: Jaz, Ceri and Jane

Jaz has been in a technical role for several years and is competent and reliable. Ceri has recently been hired at a more senior level for a particular project that has now been cancelled.

To give Ceri a role in the team and retain him for future projects that are in the pipeline, line manager Jane has asked Jaz to report to Ceri in future. Previously Jaz reported to Jane directly. Jaz has complained on the basis that this is in effect a demotion, and is refusing to cooperate.

You are Ceri’s coach. How would you use the Coaching for Emotional Intelligence process to guide him in resolving the situation?

Step 1. Self-Awareness

Help Ceri to identify his emotions accurately. How does he feel about this situation? Plus, why is he feeling that way, and how might those feelings change?

Step 2. Social Awareness

Help Ceri to identify the feelings of the other people involved. How does Jaz feel? How does Jane feel?
Plus, why are they feeling that way, and how might those feelings change?

Step 3. Self-Management

How do you want Ceri want to feel about this (i.e. what emotional state will help him achieve a good resolution?)? How does Ceri want to feel? What does he have to do to keep or change the feelings involved, to bring about the best outcome?

Step 4. Relationship Management

How does Ceri want Jaz and Jane to feel? What can he do to keep or change the feelings involved, to bring about the best outcome?