For service businesses Waiting Lines calculation and design

For service businesses, Waiting Lines calculation and design can be a critical part of capacity. We encounter waiting lines on a daily basis. For this discussion board, please offer a personal experience of a waiting line that was either really good or really bad. In your discussion, try to analyze what they were doing well or changes that the business could make for improving your customer experience. Please use some of the terminology from Supplement B on Waiting lines in your description of the waiting line arrangement. (Phases, Channels, arrival rates, etc.)

Solution

Answer:

Waiting line are todays phenomenon that are so difficult to avoid and becomes a part of our life these days. We cannot avoid waiting lines these days specifically in service industry. This is part and parcel of these companies and this is also most convinient way to adress the customer\'s problems these days.

I encountered these waiting lines many a times in the past and found that, even time can be utilized at that moment. This has become true due to the advent technology. In real time situation we can adress different situations simultaneously.