410 When the waiting cost incurred by customers likely varie

4.10

When the waiting cost incurred by customers likely varies, an appropriate queuing model is:

multiple channel, multiple priority.

multiple channel, multiple phase.

multiple channel, single priority.

single channel, single phase.

single channel, multiple phase.

Solution

The trade-off that must take place between the cost of providing good service and the cost of customer waiting time.

We w asa manager ant queues that are short enough so that customers don’t become unhappy and either storm out without buying or buy but never return. But we are willing to allow some waiting in line if it is balanced by a significant savings in service costs.

multiple channel, multiple priority Customers who incur high waiting costs are given higher priority.