Supervision Managing Results 10th edition The company policy

Supervision :Managing Results, 10th edition

The company policy manual states, \"We intend to keep an open mind with all employee complaints.\" What additional information may the supervisor need to understand this policy?

Solution

Keeping an open mind with the employee complaint, means that employee grievances should be resolved to the satisfaction of the employee w.r.t. not only the policy guidelines and legal aspects, but also it should take care of all the ethical concerns. If needed, the organization can go a step ahead to deliver the justice and amicable solution to the employees. In this regard, the supervisor needs to know the following:
1.   The organizational guidelines to resolve the complaint and grievances
2.   The legal compliance and its regulations w.r.t. the employee rights and responsibilities
3.   Ethical principles and its implications in the given scenario of employee’s complaint
4.   Nature of complaints, resolution methods and negotiation style
5.   The impact of the resolution upon the employee morale, motivation and engagement at the organizational level
Above information should be accompanied to the supervisor to understand the policy.