7 The fact that a few improvements in a few key areas of ope

7. The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the: a) Irwin phenomenon. b) Pareto phenomenon. c) Stevenson phenomenon. d) Tellier phenomenon. e) Adam Smith phenomenon. 8. Supplying operations with parts and materials, performing work on products, and/or performing services part of the firm\'s: a) division of labor. b) market development c) outsourcing. d) external process orientation. e) internal supply chain.

Solution

Q1. This is a clear phenomenon of Pareto principle, which indicates that 20% of things contributing to 80% of output. So improvements in few areas of operations will have more impact than doing many improvements in many other areas. So this is Pareto phenomenon.

Q2. This is a case of Internal supply chain, as it consists of supplying operations with parts and materials and performing work on products or services. So the answer will be internal supply chain.