how does present day customer service relate to the increasi

how does present day customer service relate to the increasing tendency toward competition among health providers ?

Solution

Present day customer service significantly relates to the increasing tendency toward competition among health providers. Present day customer service has led the care providers to determine the needs of the customers (what they must have), the wants of the customers, and what things the customers do not want. The focus of the present day customer service is to make the customer aware of both his needs and his wants. Generally a customer is aware of his/her wants but is usually ignorant or less informed about their needs.

In the process of making the customers aware of his/her needs the competition among health care providers increase. The process makes the health care providers to take steps that will help in determining what the customers want and need. This leads them to educate the customers and make them aware of their new health care service and products. While health care providers do this they ignore to understand what new services and products do the customers need and want.

Tendency towards competition is increasing due to changes that have taken place in systems, strategies and employee aspects of customer service. The health providers’ policies, protocols and procedures are now focusing more on client satisfaction. All policies that adversely affected client satisfaction have been eliminated. Strategy in the present day is to develop a customer oriented culture. Employees (or the internal customers of health providers) help in extending best customer services. All this has propelled and fuelled the tendency towards competition among health providers.