Choose a current trend such as the current economic environm

Choose a current trend such as the current economic environment or the rising unemployment rate (U6 number) and explain how Starbucks might be impacted.  What might be the implications for first-line managers?  Middle managers and top managers?

Look at Howard Schultz’s philosophy of Starbucks.  How will this affect the way the company is managed?

Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 3 on page 285 for these company goals).  Given this, do you think managers would be more likely to make rational decisions, bounded rationality decisions or intuitive decisions?  Explain.

How might design thinking be important to a company like Starbucks?  Do you see any indication that Starbucks uses design thinking?  Explain.

Starbucks – Installment #2

Ivey Publishing case

Questions

Why does Starbucks Canada need to re-assess its mobile payments strategy?  How serious is this issue for the company?

Given the shape of the mobile payments landscape in 2013, what are the most important criteria that management should be using to assess the various mobile payments options?  Are these still present today and if not how have they changed? (Hint:  this will require outside research)

What caused the issues faced by Starbucks US after their rollout of Square mobile payments?

What would you recommend for Starbucks Canada and why?

Starbucks – Installment #3

Page 208

Questions

What has made Starbuck’s culture what it is?  How is that culture maintained?  Does Starbucks encourage a customer responsive culture, and if so, how?

How would you classify the environment in which Starbucks operates?  Describe some of the specific and general components that are likely to have an impact?

How does Starbucks manage diversity?  What is Starbucks doing to manage it in each of the four areas: customers, suppliers, partners and communities?

Why is the concept of “empowering” employees important to doing business ethically?  What do you think the company’s use of the term “partners” instead of “employees” implies in this respect?  Do you think that it matters what they are called?  Why or why not?

Starbuck’s – installment #4

Page 285 and 398

Questions

What competitive advantage do you think Starbucks has?  What will they need to do to maintain and sustain the advantage?

Is Starbucks “living” it mission?  Discuss.

Why do you think it is important for Starbucks to keep its mobile workforce “connected”?  In addition to the technology used to do this, what other things might the company do to make its adaptive organizational design efficient and effective?

Starbucks has said that it wants people who are “adaptable, self-motivated, passionate and creative team players”.  How does the company ensure that its hiring and selection process identifies those kinds of people?

Starbucks – installment #5

Page 518

Question

How might the results of the partner survey affect the way a local store manager does his or her job?  As Starbucks continues to grow globally, what factors might affect partner responses on a partner view survey?  What are the implications for managers?

Describe the workplace environment Starbucks has tried to create?  What impact might such an environment have on motivating employees?

Using the Job Characteristics Model, redesign a part-time job workers job to be more motivating.   What would it look like?

Howard Schultz stated, “We all want the same thing as people; to be respected and valued as employees and appreciated as customers”.  Does the company respect and value its partners (employees)?  Explain.

Starbucks – Installment #6

Page 583

Question

What companies might be good benchmarks for Starbucks?  Why?

What type of feed-forward, concurrent, and feedback controls does Starbucks use?  Are there others that might be important to use?  If so, describe.

Can Starbucks manage the uncertainties in its value chain?  If so, how?  If not, why?

Revisit the company’s mission and guiding principles on its website.  How might these affect the way Starbucks controls?  How do the ways Starbucks controls contribute to the attainment or pursuit of these

Choose a current trend such as the current economic environment or the rising unemployment rate (U6 number) and explain how Starbucks might be impacted.  What might be the implications for first-line managers?  Middle managers and top managers?

Look at Howard Schultz’s philosophy of Starbucks.  How will this affect the way the company is managed?

Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 3 on page 285 for these company goals).  Given this, do you think managers would be more likely to make rational decisions, bounded rationality decisions or intuitive decisions?  Explain.

How might design thinking be important to a company like Starbucks?  Do you see any indication that Starbucks uses design thinking?  Explain.

Starbucks – Installment #2

Ivey Publishing case

Questions

Why does Starbucks Canada need to re-assess its mobile payments strategy?  How serious is this issue for the company?

Given the shape of the mobile payments landscape in 2013, what are the most important criteria that management should be using to assess the various mobile payments options?  Are these still present today and if not how have they changed? (Hint:  this will require outside research)

What caused the issues faced by Starbucks US after their rollout of Square mobile payments?

What would you recommend for Starbucks Canada and why?

Starbucks – Installment #3

Page 208

Questions

What has made Starbuck’s culture what it is?  How is that culture maintained?  Does Starbucks encourage a customer responsive culture, and if so, how?

How would you classify the environment in which Starbucks operates?  Describe some of the specific and general components that are likely to have an impact?

How does Starbucks manage diversity?  What is Starbucks doing to manage it in each of the four areas: customers, suppliers, partners and communities?

Why is the concept of “empowering” employees important to doing business ethically?  What do you think the company’s use of the term “partners” instead of “employees” implies in this respect?  Do you think that it matters what they are called?  Why or why not?

Starbuck’s – installment #4

Page 285 and 398

Questions

What competitive advantage do you think Starbucks has?  What will they need to do to maintain and sustain the advantage?

Is Starbucks “living” it mission?  Discuss.

Why do you think it is important for Starbucks to keep its mobile workforce “connected”?  In addition to the technology used to do this, what other things might the company do to make its adaptive organizational design efficient and effective?

Starbucks has said that it wants people who are “adaptable, self-motivated, passionate and creative team players”.  How does the company ensure that its hiring and selection process identifies those kinds of people?

Starbucks – installment #5

Page 518

Question

How might the results of the partner survey affect the way a local store manager does his or her job?  As Starbucks continues to grow globally, what factors might affect partner responses on a partner view survey?  What are the implications for managers?

Describe the workplace environment Starbucks has tried to create?  What impact might such an environment have on motivating employees?

Using the Job Characteristics Model, redesign a part-time job workers job to be more motivating.   What would it look like?

Howard Schultz stated, “We all want the same thing as people; to be respected and valued as employees and appreciated as customers”.  Does the company respect and value its partners (employees)?  Explain.

Starbucks – Installment #6

Page 583

Question

What companies might be good benchmarks for Starbucks?  Why?

What type of feed-forward, concurrent, and feedback controls does Starbucks use?  Are there others that might be important to use?  If so, describe.

Can Starbucks manage the uncertainties in its value chain?  If so, how?  If not, why?

Revisit the company’s mission and guiding principles on its website.  How might these affect the way Starbucks controls?  How do the ways Starbucks controls contribute to the attainment or pursuit of these

Choose a current trend such as the current economic environment or the rising unemployment rate (U6 number) and explain how Starbucks might be impacted.  What might be the implications for first-line managers?  Middle managers and top managers?

Look at Howard Schultz’s philosophy of Starbucks.  How will this affect the way the company is managed?

Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 3 on page 285 for these company goals).  Given this, do you think managers would be more likely to make rational decisions, bounded rationality decisions or intuitive decisions?  Explain.

How might design thinking be important to a company like Starbucks?  Do you see any indication that Starbucks uses design thinking?  Explain.

Starbucks – Installment #2

Ivey Publishing case

Questions

Why does Starbucks Canada need to re-assess its mobile payments strategy?  How serious is this issue for the company?

Given the shape of the mobile payments landscape in 2013, what are the most important criteria that management should be using to assess the various mobile payments options?  Are these still present today and if not how have they changed? (Hint:  this will require outside research)

What caused the issues faced by Starbucks US after their rollout of Square mobile payments?

What would you recommend for Starbucks Canada and why?

Starbucks – Installment #3

Page 208

Questions

What has made Starbuck’s culture what it is?  How is that culture maintained?  Does Starbucks encourage a customer responsive culture, and if so, how?

How would you classify the environment in which Starbucks operates?  Describe some of the specific and general components that are likely to have an impact?

How does Starbucks manage diversity?  What is Starbucks doing to manage it in each of the four areas: customers, suppliers, partners and communities?

Why is the concept of “empowering” employees important to doing business ethically?  What do you think the company’s use of the term “partners” instead of “employees” implies in this respect?  Do you think that it matters what they are called?  Why or why not?

Starbuck’s – installment #4

Page 285 and 398

Questions

What competitive advantage do you think Starbucks has?  What will they need to do to maintain and sustain the advantage?

Is Starbucks “living” it mission?  Discuss.

Why do you think it is important for Starbucks to keep its mobile workforce “connected”?  In addition to the technology used to do this, what other things might the company do to make its adaptive organizational design efficient and effective?

Starbucks has said that it wants people who are “adaptable, self-motivated, passionate and creative team players”.  How does the company ensure that its hiring and selection process identifies those kinds of people?

Starbucks – installment #5

Page 518

Question

How might the results of the partner survey affect the way a local store manager does his or her job?  As Starbucks continues to grow globally, what factors might affect partner responses on a partner view survey?  What are the implications for managers?

Describe the workplace environment Starbucks has tried to create?  What impact might such an environment have on motivating employees?

Using the Job Characteristics Model, redesign a part-time job workers job to be more motivating.   What would it look like?

Howard Schultz stated, “We all want the same thing as people; to be respected and valued as employees and appreciated as customers”.  Does the company respect and value its partners (employees)?  Explain.

Starbucks – Installment #6

Page 583

Question

What companies might be good benchmarks for Starbucks?  Why?

What type of feed-forward, concurrent, and feedback controls does Starbucks use?  Are there others that might be important to use?  If so, describe.

Can Starbucks manage the uncertainties in its value chain?  If so, how?  If not, why?

Revisit the company’s mission and guiding principles on its website.  How might these affect the way Starbucks controls?  How do the ways Starbucks controls contribute to the attainment or pursuit of these

Choose a current trend such as the current economic environment or the rising unemployment rate (U6 number) and explain how Starbucks might be impacted.  What might be the implications for first-line managers?  Middle managers and top managers?

Look at Howard Schultz’s philosophy of Starbucks.  How will this affect the way the company is managed?

Starbucks has some pretty specific goals it wants to achieve (look ahead to Part 3 on page 285 for these company goals).  Given this, do you think managers would be more likely to make rational decisions, bounded rationality decisions or intuitive decisions?  Explain.

How might design thinking be important to a company like Starbucks?  Do you see any indication that Starbucks uses design thinking?  Explain.

Starbucks – Installment #2

Ivey Publishing case

Questions

Why does Starbucks Canada need to re-assess its mobile payments strategy?  How serious is this issue for the company?

Given the shape of the mobile payments landscape in 2013, what are the most important criteria that management should be using to assess the various mobile payments options?  Are these still present today and if not how have they changed? (Hint:  this will require outside research)

What caused the issues faced by Starbucks US after their rollout of Square mobile payments?

What would you recommend for Starbucks Canada and why?

Starbucks – Installment #3

Page 208

Questions

What has made Starbuck’s culture what it is?  How is that culture maintained?  Does Starbucks encourage a customer responsive culture, and if so, how?

How would you classify the environment in which Starbucks operates?  Describe some of the specific and general components that are likely to have an impact?

How does Starbucks manage diversity?  What is Starbucks doing to manage it in each of the four areas: customers, suppliers, partners and communities?

Why is the concept of “empowering” employees important to doing business ethically?  What do you think the company’s use of the term “partners” instead of “employees” implies in this respect?  Do you think that it matters what they are called?  Why or why not?

Starbuck’s – installment #4

Page 285 and 398

Questions

What competitive advantage do you think Starbucks has?  What will they need to do to maintain and sustain the advantage?

Is Starbucks “living” it mission?  Discuss.

Why do you think it is important for Starbucks to keep its mobile workforce “connected”?  In addition to the technology used to do this, what other things might the company do to make its adaptive organizational design efficient and effective?

Starbucks has said that it wants people who are “adaptable, self-motivated, passionate and creative team players”.  How does the company ensure that its hiring and selection process identifies those kinds of people?

Starbucks – installment #5

Page 518

Question

How might the results of the partner survey affect the way a local store manager does his or her job?  As Starbucks continues to grow globally, what factors might affect partner responses on a partner view survey?  What are the implications for managers?

Describe the workplace environment Starbucks has tried to create?  What impact might such an environment have on motivating employees?

Using the Job Characteristics Model, redesign a part-time job workers job to be more motivating.   What would it look like?

Howard Schultz stated, “We all want the same thing as people; to be respected and valued as employees and appreciated as customers”.  Does the company respect and value its partners (employees)?  Explain.

Starbucks – Installment #6

Page 583

Question

What companies might be good benchmarks for Starbucks?  Why?

What type of feed-forward, concurrent, and feedback controls does Starbucks use?  Are there others that might be important to use?  If so, describe.

Can Starbucks manage the uncertainties in its value chain?  If so, how?  If not, why?

Revisit the company’s mission and guiding principles on its website.  How might these affect the way Starbucks controls?  How do the ways Starbucks controls contribute to the attainment or pursuit of these

Solution

1.

The current trend in an economic environment such as rise in the income level, rise in inflation rate or rising unemployment has a drastic affect the demand for Starbucks products. Some of the changes in economic environment are as follows:

Rise in the level of consumer awareness.

Increase in the competition.

Economic crises

Increase in inflation rate.

Increase in unemployment rate.

These factors further put a pressure on the company to lower its price. Company faced a downward slope in its demand curves.

First line managers are the individuals who are in direct contact with customers. Therefore, the first line manager has to handle the customer response and solve their query as well as they have a duty to delight their customers. With the increase in these factors, the responsibilities and stress of first line manager increased.

These factors forced Middle level manager and top level manager to redesign their product according to the changing demand and economic factors.

2.

Schultz philosophy for Starbucks is \"We aren\'t in the coffee business serving people,

We are in people business serving coffee.”

At the initial stage, company used to focus on its products. Slowly and gradually with the passage of time, they realized that their main business is not only to provide what their customer demand rather than educating them about the coffee and offering a world class coffee.

Schultz focused on five C’s that is community, connection, caring, committed and coffee to achieve its philosophy. With five C’s policy company not only focuses on selling coffee rather than also focus on customer satisfaction by understanding their needs and delivering them quality services.

3.

Starbuck promote a positive, creative and interactive work environment. Therefore, the company empowers its employees to make a bounded rational decision. The term bounded rational decision refers to an act of making a rational decision in accordance with the company’s rules and regulations.

4.

Design thinking is a methodology to solve complex problems by logical and systematic thinking. Therefore, Starbucks used design thinking process whereby they identified their customer pain points or problem. They explored each possibility to solve their pain points.one of the example of design thinking of Starbucks is that they re-invented their users experiences whereby they focused on delivering higher customer satisfaction and quality services. For this, they redesigned their product design and ambience so that customer spends less time in waiting line.

1.

The current trend in an economic environment such as rise in the income level, rise in inflation rate or rising unemployment has a drastic affect the demand for Starbucks products. Some of the changes in economic environment are as follows:

Rise in the level of consumer awareness.

Increase in the competition.

Economic crises

Increase in inflation rate.

Increase in unemployment rate.

These factors further put a pressure on the company to lower its price. Company faced a downward slope in its demand curves.

First line managers are the individuals who are in direct contact with customers. Therefore, the first line manager has to handle the customer response and solve their query as well as they have a duty to delight their customers. With the increase in these factors, the responsibilities and stress of first line manager increased.

These factors forced Middle level manager and top level manager to redesign their product according to the changing demand and economic factors.

2.

Schultz philosophy for Starbucks is \"We aren\'t in the coffee business serving people,

We are in people business serving coffee.”

At the initial stage, company used to focus on its products. Slowly and gradually with the passage of time, they realized that their main business is not only to provide what their customer demand rather than educating them about the coffee and offering a world class coffee.

Schultz focused on five C’s that is community, connection, caring, committed and coffee to achieve its philosophy. With five C’s policy company not only focuses on selling coffee rather than also focus on customer satisfaction by understanding their needs and delivering them quality services.

3.

Starbuck promote a positive, creative and interactive work environment. Therefore, the company empowers its employees to make a bounded rational decision. The term bounded rational decision refers to an act of making a rational decision in accordance with the company’s rules and regulations.

4.

Design thinking is a methodology to solve complex problems by logical and systematic thinking. Therefore, Starbucks used design thinking process whereby they identified their customer pain points or problem. They explored each possibility to solve their pain points.one of the example of design thinking of Starbucks is that they re-invented their users experiences whereby they focused on delivering higher customer satisfaction and quality services. For this, they redesigned their product design and ambience so that customer spends less time in waiting line.