Discuss the role of human resources in health care and patie

Discuss the role of human resources in health care and patient care

aIdentify which human resources model, or models are used for success

Identify the various levels of their organizational structure in a Hospital and how the protocols of human resources management are defined and followed

Identify major human resources challenges that a Hospital faces

Solution

Q1) Healthcare delivery involves various services to be provided to patients/customers by the provider and hence it involves people to effectively deliver the services. Human resources thus plays a vital role in ensuring the services delivered are of high quality by driving various activities like -

1. Recruiting efficient physicians, nursing staff, administrative staff, technology service staff, other helpers etc. to provide the corresponding services

2. Managing payroll services of the staff and implementing effective compensation plans which provide a balance of salary and benefits to ensure the staff is motivated to work productively.

3. Designing and implementing policies with the core objective of providing affordable, accessible and quality healthcare.

4. Implementing code of conduct to ensure ethical healthcare delivery.

Q2) Below is how Human resources need to be modelled in healthcare -

Q3) The various levels of organizational structure in a hospital include -

Protocols of HRM are defined by the senior executives and HR department. They are followed by all the employees, permanent and temporary, in the hospital. Below are various protocols and their implementation leads -

Security protocols - Department of security

Payment related - Billing and finance section

Medical record management - Hospital IT department

Admission related - Administrative staff

Core healthcare services - Doctors and nursing staff

Cleanliness and safety - Helping and cleaning staff

Q4) The major human resource challenges that a hospital faces include -

1. Shortage of staff majorly physicians, nursing staff and falling retention rates due to increased competition

2. Employee burnout due to increasing cases to deal with

3. Ethical issues surrounding healthcare

4. Training and development of staff to ensure minimization of medical errors