THINKING CRITICALLY Case 3A Establishing Plans Mailing Place

THINKING CRITICALLY Case 3-A: Establishing Plans Mailing Place is a full-service direct-mail company with many clients in the home services industry. Companies such as the Rug Doctor, House Maids, and Handyman Inc. use the Mailing Place to send out targeted direct-mail pieces to homes that typically use these types of services. Jill Akers started with the Mailing Place when she was a college stu- dent and in four years has progressed to the position of evening supervisor. Her responsibilities include a ssembling the materials for an order; planning for labor to fold, stuff, and run the PCs used to produce labels; and ensuring that orders have the proper postage. There are four full-time workers in her area, and some large orders will require as many as ten temporary positions. The Mailing Place is paid based on the number of pieces mailed and receives a sizable bonus when their customers acquire new business. Jill\'s boss has come to her and asked for her assistance with a new line of work for the company. The new work is to produce personalized mailings for mortgage an anking companies in support of their call center opera- tions. The new clients will give the Mailing Place a listing of the contacts made in a day. The Mailing Place will as- e materials to be mailed within twenty-four hours. s boss thinks the night shift should handle this work to nsure the type of rapid fulfillment the banks are semble r

Solution

Purpose

The purpose to go for the expansion is that there would be better optimization of the resourses and that the existing situation we are going with temporary staff at sudden requirement of execessive load.

Facts

The banking mailing needs to be due diligence. The systems runs on shift base. The week work days are only four

Analysis

The banking mailing to be done takes on for the whole 24 hrs to be packed for mailing, jill operates only on during night shift it seems, She has experience in managing the night shift as she already has the knowledge on it of process, but as already only four employees are employeed under jill each one can be sent for the training for each week so that all four are having adequate training by the end an as the tempory staff who are already in the process of mailing can be entitile for the previous old process which they to have the knowledge on it by which the managing of the system can be done better

Recommendation

The whole company members has to sit together in terms of understanding the process of completion of the task because the task takes place for 24hrs for packing the system of banking mailing for which the night team alone cannot fulfil hence the system has to be provided with assistance with the other team members

Thank you