15 Which of the following perspectives of the balanced score

15. Which of the following perspectives of the balanced scorecard focuses on the increase of company profits through increasing revenue growth and productivity? A) financial B) customer C) internal business D) learning and growth 16. A company\'s \"climate for action\" is a corporate culture_ A) that encourages communication, change, and growth B) that is focused on strong, top-down command and control C) that is aimed exclusively at period earnings D) that discourages physical activity, sports, and recreation to improve employee health and morale 17. Which of the following internal business perspective key performance indicators (KPIs) is commonly used to assess the innovation process? A) number of new products developed B) number of warranty claims C) employee turnover rate D) rate of on-time deliverie:s

Solution

15) A: Financial.

we look in the Financial perspective to see increase in revenues by introducing new product, getting new custome, increasing productivity by efficient utilisation of assets.

16) A: that increases communication, change and growth.

climate of action provide a healty environment where people easily intracts with each other in healty way and in increase the communication by teamwork, focusd goal.

17) A: number of new product developed.

at internal business perspective we satisfy customer with new products more efficiently and give after sell service.