Develop a slat of six to eight behavioral interview question

Develop a slat of six to eight behavioral interview questions to use for hiring a server for a restaurant. Review the job discription on http://www.onetonline.org/ to identify essential job functions and qualifications.

Solution

Below are few behavioural interview questions that can be used for hiring a server for a restaurant-

1. Ask them to tell about a time they gave excellent customer service.

2.Their reviews on tip sharing

3.Ask them how would that person handle a bad tip?

4.How would they defuse a situation with an upset customer?

5.Ask them to describe their last dining experience and how it could have been improved?

6.How will they handle a customer who is trying to combine some special offers that can’t be combined?

7.How would they rate their upselling skills?

8.Recall a time a team member wasn’t doing their share of the work. How did they handle it?

9. How to deal with conflicts involving their co-workers?

10.. What does “hospitality” mean to them?

11.What things do customers do that they could find annoying?