Discuss how to develop the five dimensions of service qualit

Solution

Answer:

The dimension of service are :

These can be applied in the aforesaid industries and made successful.

In airline:

1. Tangible service is good food. Better seating atc

2. Reliability Taking less time to travel and saving time for customers aboard.

3. Responsive ness: By giving refunds asap.

4. Assurance: By giving safety in every flight.

5. Empathy: By listining to the customers and giving utmost importance to their greviences.