Which service process structure typically involves work flow

Which service process structure typically involves work flows with steps that vary from one customer to the next?

Solution

“Job Shop” Process structure involves variety of service delivery that vary from customer to customer. One example of “Job Shop” service process structure is Beauty Salon.

In beauty salon, service delivery changes from customer to customer. One customer can ask for hair dressing, anther can ask for shaving and third customer can ask for beauty makeup.

Thus, work flow varies.