Distinguish between a decision support system and an expert

Distinguish between a decision support system and an expert system. What is the difference between a value chain and a supply chain? Consider you are the CEO of a well-known manufacturing company. You are planning to buy ERP software for your Company. N and explain your concerns for buying and implementing ERP in your company? Also list and explain how the factors of TAM (Technology Acceptance Model can affect your decision. What are the requisites for successful implementation of Enterprise Resource Planning in the large enterprise? What is the relationship between implementing CRM, SCM and ERP in the Company? Explain with an example. Describe how pioneer companies like Apple and Samsung can benefit from the Porter\'s competitive forces model to gain a specific completive advantage?

Solution

a)

Decision support system helps the user to get decision by analyze the data. a few decision support systems are rising only for specific company managers whereas other is obtainable for everyone on internet. Some decision supports systems have their own doubt language, graphics and spreadsheet to get and analyze data.

Expert system is an information system which stores the knowledge of human expert and
then, display reasoning and decision taking similar to human. Every expert system has two
main components: knowledge base and inference rules.

Knowledge base is the complete subject knowledge or human expert Whereas inference rule
are the logical judgment on the basis or knowledge base every time user states the Situation to the expert system

b)

Supply Chain

Supply chain is the integrated chain which connects Suppliers, manufacturers, warehouses / stores systematically.

Supply chain concerns with manufacturing of products and its distribution. It includes forecasting, purchasing, production planning, warehousing and distribution.

Focus of supply chain is on enterprise perspective that means forecasting of demand and to fulfil that demand doing planning, distribution transportation etc.

Value Chain

Value chain is a chain of activities of a firm operating in a particular industry which add value to product or services offered by firm in market.

Value chain is a part of supply chain.

Value chain perspective is much broader than supply chain. It covers all business process from the supplier to customer. This includes customer management, supplier management, demand supply management etc.

To categorise the value chain activities all activities of organisation classified in two parts. 1. Primary Activities 2. Supporting Activities

It is a systematic approach of examining various activities to obtain the competitive advantage