The authors of the text assert that quality should be everyo

The authors of the text assert that \"quality should be everyone\'s job\". What does that mean to you? What steps would you take as a manager to promote this objective?

Solution

Quality is a parameter which reflects the overall intuition of the people as well the organization towards maintenance of system, product durability, usability, performance etc. When we talk about lean production system then a continuous improvements of quality will be initiated at each stage of the production system. The role of people involved at each stage will be crucial as they will facilitate as well as coordinate the overall quality program and goals for the organization.

As a manger, I will promote quality centred approach in the following manner: