Break up the following items into categories for making an A

Break up the following items into categories for making an Affinity Diagram.

Quality food

Ability to solve problems and answer questions during flight

Efficient boarding procedures

Appealing interior appearance

Well-maintained seats

Reservation calls answered promptly

Timely and accurate communication of information prior to boarding

Good selection of magazines and newspapers

Efficient and attentive flight attendants

Good beverage selection

Clean lavatories

Efficient ticket line and waiting procedures

Convenient ground transportation

Courteous reservations personnel

Good-quality audio/visual system

Sufficient quantity of food

Interesting in-flight magazine

Courteous and efficient gate personnel

In-flight telephone access

Good variety of audio/visual programming

Flight attendants knowledgeable of airline programs and policies

Correct explanation of fares and schedules

Efficient seat-selection process

Courteous and efficient sky cap

Timely and accurate communication of flight information (in-flight)

Convenient baggage check-in

Timely baggage check-in

Comfortable seating and leg room

Assistance for passengers with special needs

Courteous ticket counter personnel

Convenient parking close to terminal

Ability to solve baggage claim problems

Ability of reservation agents to answer questions

Solution

Inflight services -Quality food,Ability to solve problems and answer questions during flight,Flight attendants knowledgeable of airline programs and policies,In-flight telephone access,Sufficient quantity of food,Interesting in-flight magazine

Boarding Services -Efficient boarding procedures,Timely and accurate communication of flight information (in-flight),

Booking and Baggage - Ability to solve baggage claim problems,Reservation calls answered promptly,Ability of reservation agents to answer questions,Convenient baggage check-in,Timely baggage check-in,Efficient seat-selection process,Correct explanation of fares and schedules,Efficient ticket line and waiting procedures

Hospitality - Courteous ticket counter personnel,Convenient parking close to terminal,Courteous and efficient sky cap,Good variety of audio/visual programming,Courteous and efficient gate personnel,convenient ground transportation

Maintenance - Appealing interior appearance,Well-maintained seats,Comfortable seating and leg room,Assistance for passengers with special needs