Give short answers to the following questions aWhat is the f

Give short answers to the following questions:

a.What is the framework for supply chain performance measurement?

b.What is meant by internal efficiency of a supply chain?

c.What are the customer service metrics? And what do they measure?

d.What is the difference between build to order and build to stock products?

e.Explain the term ‘Data warehouse’.

Solution

a. Supply chain is an essential element in the growth of any business. Since the performance of the employees invovled in the supply chain matters for the effeciency and effectiveness of the business development certain performance measures are framed to check the performance and take appropriate measures to eradicate the flaws. The framework for supply chain performance measurement should have certain features for effective results to be achieved from it. The performance measurement indices should be such that they help in reflecting whole status of the operations of supply chain and relationship in the different channels of the supply chain. The framework of supply chain performance management includes order planning metrics, evaluating the link of supply, evaluation measures at production level, measures for performance at delivery level, measurement of customer satisfaction post deliver of product, measurement of the cost involved in the whole chain.

b. Supply chain has to be effecient for achieving goals through this procedure. Steps are taken for making the supply chain from the level of production to final delivery more flawless and goal achieving. Internal efficiency of supply chain refers to the improvement of supply chain at the internal level. This may include quality check, sustainability, checking costs invloved, risk involved, in line with the local laws and legislation, brand protection.

c. Customer service metrics are the measurement in numbers of the level to which customers are satisfied from the service they derive. This metrics help in measurement of the performance at different levels and taking neccessary steps to work on the weak areas of service. How the service is avalaible, how much it is up to the mark of the customer\'s need, how the customer\'s feedback is considered are few things measured through this matrics. There are different metrics that help to measure the customer service depending on the nature of the organisation. Correct type of metrics is very essential for measuring the customer service and working on the weak sections.

d. Build to order and build to stock are two types of manufacturing processes used by manufacturers for inventory stock. build to order is the process in which the product is manufactured after it is ordered. The manufacturing does not depend on the past sales or any other factor but only on the need of the customer once they ask for the product. For example, dress made by a boutique on order of a customer.

Build to stock products are the ones that are manufactured without taking into consideration their need by the customer. They are manufactured on the basis of past sales, demand and data history of the product. For example, products made for selling at the departmental stores and grocery shops.