Question 4 2 points Which of the following sentences represe

Question 4 (2 points)

Which of the following sentences represents a threat in a SWOT Analysis?

Question 4 options:

The website is used to communicate with customers.

The IT department is hiring more people.

Human Resources is switching to on-line employee records.

Taxes have increased.

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Question 5 (2 points)

Company websites should have which of the following attributes?

Question 5 options:

Be highly colorful and entertaining

Use certain types of fonts and colors

Be easily used

Open like a book and show page by page

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Question 6 (2 points)

What is one of the tenants of website design from a customer service standpoint?

Question 6 options:

Customers must have control

Customer needs should be satisfied within 24 hours.

All company websites should use only 2 colors when providing a service.

Blogs are not recommended for service firms.

Solution

4. Taxes have increased.

Out of the following sentences Taxes have increased represents a threat in SWOT analysis. As this is an external threat which can’t be controlled by the company.

5. Use certain types of fonts and colors

Company websites should use certain types of fonts and colors, as that goes with their brand and its important to maintain it.

6. Customer needs should be satisfied within 24 hours.

Customer needs should be satisfied within 24 hours is one of the tenants of website design from a customer service standpoint. As customers expect a quick resolution for their concerns.