Classify the following services by their degree of customer

Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low).

Solution

base for any business is trust between the customer and producer. the way they interact with each other decides the relationship in future.

businesses implement specific strategies regarding the contact, or touch, they have with their customers. the level of customer service contact typically depends on your industry, though businesses use the level of contact that works specifically for them. if the small business does not adjust its customer contact methods to the realities of the customers\' demands, we might provide substandard customer service.

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