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Solution
Answer is – divisional leadership pressure or bias
Organizations increasingly are creating or fostering independent internal entities to drive, measure and encourage transformation. Assessments often fall under the purview of such an entity. Assessors within the assessment group can gain a high level of familiarity with both the tool and the organizational structure. As a result, the assessment may be well performed. Internal divisions may be affected by leadership pressure or bias, but still have the advantage of being a distinct department that allows for a more objective view of processes or performance in other departments. Despite the still rather high costs (maintaining personnel and departmental resources), this approach allows for strong tool and organizational familiarity, along with better data management in terms of tracking or comparing assessment trends over time. In addition, such hybrid models allow for assessment to be fully integrated into the natural business cycle, decreasing the negative impacts or the obstructive nature of outside assessment.
