What are the three categories of enterprise applications tha

What are the three categories of enterprise applications that have emerged since the 1990s?

A CRT, EAI, ERP

B CRM, EAI, ERP

C SAP, PeopleSoft, Siebel

D SAP, CRT, and ERP

E CRM, AEI, ERP

Within the customer life cycle, the purpose of the relationship management phase is to

A. target new customers.

B. categorize customers by value and then win back the high value customers.

C. win back lost customers.

D. increase the value of the customer by selling them more products and services.

E. target potential customers.

What are the problems associated with information silos?

A. Limited information and lack of integrated information

B. Buried data, kernalized data, and the added cost of data mining

C. Data duplication, data inconsistency, disjointed processes, limited information and lack of integrated information

D. Data duplication, data inconsistency, disjointed processes, limited information and lack of integrated information, isolated decisions lead to organizational inefficiencies and increased expense

E. Disjointed processes, limited information and lack of integrated information, isolated decisions lead to organizational inefficiencies and increased expense

Which of the following is NOT a means to deal with employee resistance to change associated with perceived threats to their self-efficacies?

Show video demonstrations of employees succeeding at their jobs while using the new system.

Train and coach employees on successful use of the new system.

Identify those employees who are most resistant and reduce their work hours so that they have little or no contact with the other employees.

Do things to create positive buzz among the employees.

Encourage positive word-of-mouth conveying the message that the new system is a good thing and can be learned with some practice.

Within the customer life cycle, the purpose of the marketing phase is to

A. target potential customers.

B. categorize customers.

C. sell products and services to customers

D. attract potential customers.

E. win back lost customers.

Considering that the complexity of any collaboration system increases as its scope increases and that even personal information systems tend to be highly inefficient distributed systems, which is easiest to manage when it comes to change?

A. Personal information systems are the easiest to manage when it comes to managing change.

B. Enterprise information systems are easiest to manage in terms of dealing with change because of the formalized processes and procedures.

C. Workgroup information systems are easiest to manage when it comes to change.

D. Fully automated information systems are easiest to manage in terms of dealing with change.

E. Inter-enterprise systems are easiest to manage with respect to change because other companies help with the work.

You just got back to your office from a meeting with employees who have all worked for the company for more than 25 years. They seem to share a common complaint that \"they have seen it all when it comes to management systems,\" and you start to wonder how to deal with them. You finally decide that

A. you need to pick a new system that has a high mark for employee happiness and satisfaction and get it into place as soon as possible.

B.
the best thing to do is to let them have their way and just go back to the management style the company used 25 years ago.

C. they are just a bunch of technophobes and the company will be better off and easier to manage when they are all retired and gone.

D. they are just a bunch of old timers and complainers and the company will be better off and easier to manage when they are all retired and gone.

E.
your company has probably tried to stay competitive by adopting many of the new management systems as they hit the market and the workers are just worn out with all of the constant change.

In CRM, all applications process a common customer database, which means that this design

incorporates inventory and human resource applications.

enables a gradual move to an ERP system.

can be used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

eliminates duplicated data and removes the possibility of inconsistent data.

enables existing applications to communicate and share data.

9. As the CEO of a prosperous young manufacturing company whose business processes have become so complicated that you can no longer deal with all of the problems you decide to call in an expert for advice. The expert tells you that your primary problem is information silos and that, because you are a manufacturing company that is willing to change its applications systems, you should probably select a(n) ________ system with appropriate features for your business and industry.

A. EAI

B.POS

C.CRM

D.DOS

E. ERP

As the company information system designer, you have been asked by the manager of one of the largest departments to build an information system that would be dedicated to managing and supporting a specific function of his department. You realize that you need to produce a.

workgroup information system.

functional information system.

departmental information system.

collaboration information system.

supplemental information system.

How do enterprise systems solve the problem of departmental silos?

Isolated information systems are integrated into inter-enterprise systems that connect independent databases so that those databases may be processed as if they were one database..

Departmental silos are copied onto a single server owned by the enterprise so that applications can process them as if they were one database.

Departmental silos are connected together with a simple coaxial cable.

The data from each silo database is periodically copied into a central departmental database that allows all of the tables to be queried at once.

Departmental silos are copied into cloud databases where applications process them as if they were one database.

As the CEO of a prosperous young company whose business processes have become so complicated that you can no longer deal with all of the problems, you decide to call in an expert for advice. The expert tells you that your primary problem is information silos and that, because you are NOT a manufacturing company, you should probably select a(n) ________ system with appropriate features for your business and industry.

POS

EAI

ERP

CRM

DOS

Solution

1.

Definitions to know for better understanding of the below question:

CRT: It provides issues related to the environment protection and cultural companies and creative growing industries etc.

Enterprise Application Integration (EAI):

EAI is provides the communication between two separate software’s. For example; a company uses software for accounting the services and other software for processing the orders, it can be allowed two to communicate with an EAI framework.

Enterprise Resource & Planning (ERP):

ERP is a software tool for managing business activities automatically. It develops over the EAI to provide automate processing of business actions. But it is costlier than EAI. It handles all the critical backend information.

Client or Customer Relation Management (CRM):

A CRM is a system deals with the front end information of the company which includes customer services, billing process, sales and purchase information etc.

Systems Applications and Products (SAP):

SAP is software, similar to the ERP used to provide business activities. It provides centralized control over the activities.

PeopleSoft and Siebel:

PeopleSoft is a company provides many solutions such as Human Resource Management Systems (HRMS), Supply Chain Management (SCM), CRM etc.

Siebel is a vendor of interoperable e-business software tool provides services to CRM and ERM etc.

American Enterprise Institute (AEI):

AEI is a research based mission founded for discussing the issues of economics and social welfare etc.

CRM, EAI and ERP are the software tools very much useful in enterprise applications.

Hence, the correct answer is option (B).

2.

Relationship management maintains the relation between a company and the customers or clients and external partners. Therefore, in customer life cycle, the purpose of the relationship management phase is to target potential customers.

Hence, the correct answer is option (E).

3.

Information silo is a business where the group of employees or subgroups unable to communicate with the other information management systems due to following problems associate with them which are Data duplication, data inconsistency, disjointed processes, limited information and lack of integrated information, isolated decisions lead to organizational inefficiencies and increased expense.

Therefore, the correct answer is option (D).

4.

Identify those employees who are most resistant and reduce their work hours so that they have little or no contact with the other employees.

5.

In customer life cycle, the purpose of marketing phase is to attract the potential customers.

Hence, the correct answer is option (D).

6.

Enterprise information system provides a platform or a technology that enables all the employees in the organization to coordinate and integrate their work towards the increasing scope. Therefore, enterprise information system is easiest to manage.

Hence, the correct answer is (B).

7.

You need to pick a new system that has a high mark for employee happiness and satisfaction and get it into place as soon as possible because, more than 25 years they seem to share a common complaint. So, you decided to change the complaint by taking above decision.

Hence, the correct answer is option (A).

8.

In CRM, all applications processes a common customer database which means that this design eliminates duplicated data and removes the possibility of inconsistent data.

Hence, the correct answer is option (D).

9.

POS enterprise is a planning consultancy providing services to public sectors. Its main objective is support for improving the problems regarding to information silos and etc. POS offers a special advisor to support the local planning, developing the management and reviewing the organizational goals and objectives.

Hence, the correct answer is option (B).

10.

Functional information system is a system designed to provide the detailed information about a specific function or group of functions. Therefore, functional information system is suited to build an information system that would be dedicated to managing and supporting a specific function of his department.

Hence, the correct answer is option (B).

11.

The problems of departmental silos are solved by isolated information systems. Because they are integrated into inter-enterprise systems that connect independent databases so that those databases may be processed as if they were one database.

Hence, the correct answer is option (A).

12.

POS is suitable for any type of company facing the problems with information silos. Because it provides services local planning, training and also support for managing machinery also if needed. Therefore, POS is suited for the company whose business process becomes complicated.

Hence, the correct answer is option (A).