Why is communication within an organization an important par

Why is communication within an organization an important part of the quality improvement process?

Communication is a exchange of ideas, views, opinions between two or more persons. Communication can be formal or informal communication.

Both the formal & informal communication is necessary in the organisation to achieve its objectives.

There are many ways in which communication is held in the organisation. Some of the ways are :

Formal communication visualise the management goals and the ways to achieve it. It motivates employees to work towards its achievement.

Informal Communication helps the employees to share their personal views etc

Both the communiaction is necessary for quality improvement process.

Downwards Communication:

It helps the management to depicts the objectives, and their expectation from employee.

Upwards Communication:

It helps the employees to share their issues and other key matters with the management or any difficulty faced by them in the operation process.

Communication should flow in both the direction, as only the upward communiaction can make not to work upto their ability.

Communication plays an important role in Quality improvement.