3 The following table shows the time stamps of 8 callers who

3. The following table shows the time stamps of 8 callers who phoned from 8:00am to 8:20 am to a reservation desk. a. Based on the data provided, what is the throughput rate of callers from 8:00am to 8:20am? (State your answer in number of callers on average per minute) b. Based on the data provided, what is the average flow time (in minutes) for callers from 8am to 8:20 am?

Solution

a. total callers are 8 and total time period is 32 minutes

the average callers per minute= 8/32= 0.25 callers

b. average callers time= total time period/ total callers

total caler time is 32 minutes

= 32/8= 4 minutes per call