You get a call from a customer saying that his Windows 7 lap

You get a call from a customer saying that his Windows 7 laptop continues to remain warm long after he’s powered the computer down. He’s concerned that there is an electrical problem with his computer that is causing it to continually overheat. You visit his home and ask him to power up and then shut down his computer. What do you discover?

A. He’s leaving his computer plugged into the surge protector all the time, which causes the laptop to heat, even when shut off.

B. He’s not plugging his laptop into a power strip or surge protector, but directly into the wall socket, which is causing the laptop to heat.

C. He’s not shutting down his laptop completely, but putting it in Sleep mode, which stores his data in RAM and causes some power to continue to be generated, resulting in additional heating.

D. He’s not shutting down his laptop completely, but putting it in Hibernate mode, which stores his data on the hard drive and causes power to continue to be generated, resulting in additional heating.

Solution

C. If the customer is putting his laptop into Sleep mode (Standby mode in Windows XP and before), his desktop and data are stored in RAM, which requires the laptop to use additional battery or main electrical power, resulting in additional heating of the unit.