You get a call from a friend saying that his brandnew headse

You get a call from a friend saying that his brandnew headsets are defective because he can’t hear the sound from a YouTube video he wants to watch. He asks you to recommend a brand that is of higher quality. He tells you the name and model of headset he now has, and you know it’s a good one. You visit him at his home to check out the problem and discover his headset isn’t broken after all. What connection problem caused his headset not to receive sound?

A. It was plugged into the microphone jack.

B. It has a volume control that was set to mute.

C. The computer’s sound settings were set to mute.

D. The YouTube video he was trying to watch had no soundtrack

Solution

A. One of the most common errors people make is to plug their headset into the microphone jack on the front of the computer instead of the headphone jack.