1 Scenario Michael Clark just called your help desk from his

1. Scenario: Michael Clark just called your help desk from his office. He cannot get to the company website. He says that a technician was in his office earlier fixing the connection and that he can ping the default gateway.

What would you want Michael Clark to do next?

In this scenario, what is the technician assuming about the user\'s skill set?

Solution

In this scenario we can ask Michaek to try the steps followed by the technician that day which solved the problem and sometimes if the connection is working properly and sites are not working then user have some options to try like try the site in different browsers, clear the cache, go into privae browsing. And ask Michael to confirm back if any of the option is not working then again a techincain will be on the way to check the issue.