You get a call from a Windows 7 home user who has forgotten

You get a call from a Windows 7 home user who has forgotten her user password and now can’t log in to her computer. What do you tell her to do?

A. Use the Password Reset Disk that shipped with the computer.

B. Log in to the computer as administrator with a blank password and reset her user password.

C. Log in as Guest and reset her user password.

D. Reinstall Windows 7.

Solution

B. The administrator account on Windows is set to use a blank password, meaning you don’t enter any characters in the password field to log in. This is an extremely dangerous security situation, but in this case, the customer can log in to the computer this way and reset the password to her user account. Afterward, she should set a password on the administrator account to improve the computer’s security.