how is salesforce used in the value chain managementSolution

how is salesforce used in the value chain management

Solution

Salesforce has the ability to integrate with the companies website, many organzations use their website as the primarly way to communicate information to their customers. When using Salesforce you can caputre cases from the website and route them to Salesforce and assisng it to the correct deparments.

Salesforce also can connect to social sites like Linkedin or Facebook to find a business contact profile. it also has the capability to integrate with other applications like ERP`s due to the fact that Salesforce uses an open archiecture allowing these connection.