Clara Thomas is an employee at the Citizens Bank the largest

Clara Thomas is an employee at the Citizens Bank, the largest bank in Texas. What type of decisions will she undertake if her responsibilities include receiving customer queries, fixing appointments for sales representatives of the bank, and tracking potential clients through call records?

strategic decisions

tactical decisions

operational decisions

directional decisions

Solution

operational decisions

because she is assigned the core work of the bank and it is the regular and day to day activities of the bank. so, all these functions includes in operational decisions only.

where as strategic decisions taken by top level people for long future, tactical decisions taken by middle level managers relates to medium term.