Assess an IT organization you are familiar with using the Ba

Assess an IT organization you are familiar with using the Balanced Scorecard approach. Be sure to (1) address at least one hypothetical goal, measure and target for each of the four perspectives (financial, customers, etc.) in tabular format and (2) draw or sketch out a dashboard for your scorecard. Include a brief narrative (at least two sentences) explaining your specific scorecard as it relates to the organization.

Solution

Answer:

Given below scorecard tries to assess the progress of Google as an Internet Search company. It accesses company\'s performance for revenue, customer satisfaction, product innovation and as an employer of choice.

Note: Details given in scorecard above are hypothetical and for representation purposes only. They have nothing to do with Googlw actually.

Balanced Scorecard
Company Google Inc.
Perspectives Goal Measure Target Initiatives
Financial Maximize Returns from Investments ROI 100% Google Ad services
Customer Customer satisfaction from Internet Search Customer Satisfaction Rate 100% Real time search results
Internal Business Process Product Innovation IPR 10/year Patents filing
Learning & Growth To be Employer of Choice Job Satisfaction Rate 100% Better work environment
Assess an IT organization you are familiar with using the Balanced Scorecard approach. Be sure to (1) address at least one hypothetical goal, measure and target

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