You get a call from a customer saying that his laptop wont h

You get a call from a customer saying that his laptop won’t hold a charge, and he asks you if the problem is the battery. Of the following, what do you say could be potential problems? (Choose three.)

A. The battery could be faulty.

B. The power cord could be faulty.

C. The power converter could be faulty.

D. The motherboard could be faulty.

Solution

A, B, and C. There are any number of reasons why a laptop could seem not to hold a charge. The battery could be faulty, requiring a replacement. The power cord itself could be damaged so that the battery is not charging when the unit is plugged into a power strip. The power converter on the cord could be damaged, preventing the battery from receiving a charge.