A customer is considering upgrading from Windows XP to Windo

A customer is considering upgrading from Windows XP to Windows 7 and asks you if Windows 7 can experience a fatal exception, otherwise known as “The Blue Screen of Death.” What do you tell her?

A. You tell her that it is impossible for the Windows 7 operating system kernel to experience a fatal exception and the “Blue Screen of Death” is a thing of the past.

B. You tell her that Windows 7 can still experience occasional significant errors, but they are reported in a dialog box that states “Microsoft Windows Operating System is not responding.”

C. You tell her that Windows 7 can still experience occasional significant errors, but they cause an automatic reboot with no error message and the error is reported to Microsoft over the Internet.

D. You tell her that Windows 7 can still experience occasional significant errors resulting in a blue screen, but they happen much less frequently than on Windows XP.

Solution

B.

If Windows 7 experiences a significant error, a dialog box appears stating “Microsoft Windows Operating System is not responding” and you are offered the option to close the program or to wait for the program to respond. Unlike Windows XP, which used a manual error reporting system, Windows Vista and Windows 7 have an automated error reporting and follow-up system, so the blue screen no longer appears.