You have a customer using a Windows XP computer who says he

You have a customer using a Windows XP computer who says he cannot connect to the Internet. You ping the gateway and get a response, but you cannot ping a domain name such as www.google.com on the Internet. When you look at the Internet Protocol (TCP/IP) Properties box on the computer, you see manual settings for both the IP address and the DNS server. What is the problem?

A. The computer isn’t configured to use a manual IP address.

B. The IP address, subnet mask, and default gateway fields are blank.

C. The computer is pointed to the wrong DNS server IP address.

D. The DHCP server is down.

Solution

C. The computer is configured to use an IP address manually, and the IP address for the DNS server is configured manually. This can lead to errors if the wrong IP address for the DNS server is used. The computer will still be able to network, but it will not be able to use address–to–domain name translation services.