You receive a call from a customer at another office saying

You receive a call from a customer at another office saying that her computer is not behaving normally. You want to access her computer across the Internet and directly review how her computer is functioning. What tool do you use to enable her to send an invitation for your to access her computer.?

A. Remote Assistance

B. Remote Desktop

C. DXDIAG

D. DirectX Diagnostic Tool

Solution

A. Remote Assistance is a utility that lets a customer invite another party to access her computer as a remote assistant to solve a problem.